Institute of Contemporary Arts

Tickets: Terms and Conditions

Conditions of sale

Ticket Delivery

All tickets booked on the ICA website will be held at the Box Office for collection. At the point of collection you will need to show the credit/debit card used for the booking along with appropriate id for any concession tickets booked.

For telephone bookings, tickets can be posted on request at a charge of 50p.

Unpaid Reservations

Subject to availability, tickets may be held without payment for 3 days or until 1 hour (1/2 hour for film screenings) without payment, whichever is sooner.

Ticket Return

For most events, tickets may be returned to the Box Office no later than 24 hours prior to the start of the performance. Customers will be issued with a credit voucher for the full face value of the tickets which can be used to purchase tickets for future events on sale at the Box Office. Credit vouchers are valid for 1 year from the date of issue.

Tickets may not be returned for gigs.

Ticket Exchange

Tickets may be exchanged for an alternative performance if returned to the Box Office no later than 24 hours prior to the original performance time.

Refunds

Refunds will only be issued in the event of a performance being cancelled. You will be contacted in the event of a performance being cancelled or if there is a major change to your chosen performance.

Ticket Replacement

In the event of tickets being lost and duplicates being required, please contact the Box Office on 020 7930 3647. Duplicates will be issued subject to restrictions on the day of the performance only.

Latecomers

The seating of latecomers is discretionary. Admission is not guaranteed for all performances though offered wherever possible.

Your statutory rights are not affected.

Policies

• Only tickets bought from the ICA's box office, its official website or from approved agents will be valid for admission.
• Tickets may not under any circumstances be altered, defaced or copied.
• The ICA Management reserves the rights to refuse admission to any patron and request that any patron leave the venue.
• The Management reserves the right to change the advertised arrangements of any performance in the event of illness or any cause beyond the cause of the management.
• Visitors are requested to keep their personal belongings with them at all times.
• Photography is permitted for some exhibitions. Permission should be requested at point of entry.
• Audio or video recording of any performance is prohibited.
• Parents are reminded that not all performances are suitable for children.
• Admission for gigs and club nights is strictly for over 18s and under 18s are not allowed on the premises after 9pm.
• The consumption of alcohol purchased at the ICA Bar is restricted to certain venues.
• Entry to the Café Bar may be restricted for certain special events.
• As of 1st October 2006, the ICA operates a no-smoking policy throughout.