Image - Victoria Erdelevskaya

Access

We welcome all visitors, and improvements to the accessibility of the ICA are being made all the time.

If you have trouble using our online booking system, please book tickets via telephone on 020 7930 3647, email sales@ica.org.uk, or book in person.

Admission prices

Disabled visitors are entitled to the concessionary rate for all ICA events, and tickets can be booked online or in person. Please bring proof of concession with you when you collect your tickets. Free tickets are available for companions where required and can be booked via telephone on 0207 930 3647.

Getting to the ICA

  • Parking

    The ICA's main entrance is on The Mall which located near St James's park and is also a ceremonial route. For this reason parking is not permitted on The Mall. However, visitors can be dropped off and collected from outside the main entrance. Please note when driving that due to traffic restrictions that may be in force from time to time, it is advisable to use Admiralty Arch to enter and exit the Mall.

    There are parking meters in Waterloo Place and Carlton House Terrace, at the back of the ICA. There are also several blue badge parking spaces in Waterloo Place. Please note that a journey from any of these would mean using the Duke of York Steps (30 steps with a handrail), or reaching the ICA via Pall Mall and Trafalgar Square.

    There are car parks in Whitcombe Street and Spring Gardens, both off Trafalgar Square. There is one blue badge parking space on Spring Gardens. These locations are a short distance away from our main entrance on the Mall. This route is step-free.

  • General information

    The ICA has one wheelchair available for use by visitors and requests can be made with Box Office or Sales staff.

    There is level access to the entrance from The Mall. There is one set of automatic sliding doors.

    All walking areas within the building are kept clear at all times.

    There is an accessible toilet located next to the main entrance.

Step free access inside the building, and advice for those with limited mobility

  • Box Office and Bookshop

    The Box Office and Bookshop are both situated in the main foyer at ground level.

  • Lower Gallery

    There are seven steps leading down to the Lower Gallery or a platform lift (max weight 250kg) located by the entrance to the gallery. The user can operate this independently or with the assistance of a member of staff.

    Signage and vitrines which may be in use in the galleries are installed at an appropriate height for all visitors.

  • Fox Reading Room

    Step-free access to the Fox Reading Room can be accommodated by speaking to a member of staff. Please note that the step-free route involves using the platform lift in the Lower Gallery and then a route through back of house areas, so you will be accompanied by a member of staff who will be happy to help.

    Signage and vitrines which may be in use in the Fox Reading Room are installed at an appropriate height for all visitors.
     

  • Studio

    There is limited step-free access to the ICA Studio. There is a step-free route, however it involves using a different entrance to the building, at Carlton House Terrace at the top of the Duke of York Steps. Once in the ICA Studio, there is no step-free access to any toilets. Please contact us in advance of your visit for more information at .

  • Cinemas

    Cinema 1 and Cinema 2 are accessible via ramp. There is space for two wheelchairs in each cinema. Please let us know at the time of booking as we may need to adjust the seats in advance.

  • Theatre

    The Theatre has a platform lift which can be operated independently or with the assistance of a member of staff.

    The Theatre can accommodate up to six wheelchair users.

  • Café Bar

    Much of the Café Bar is on ground floor level, however the bar itself is located on a mezzanine level which can only be accessed via a set of stairs with ten steps.

    Table service in the ground floor can be accommodated for those who cannot use the stairs by speaking to a member of ICA or Peyton and Byrne staff. There is an intercom to attract the attention of staff, located opposite the bottom of the steps.

  • Upper Gallery

    There are 33 steps leading from the Café Bar to the Upper Gallery. There is limited step-free access to the Upper Gallery.

    There is a small passenger lift, but it is not large enough to accommodate a person using a wheelchair. The individual would be required to transfer from their wheelchair into a chair placed in the lift, and our staff would transport the wheelchair separately. The passenger lift is not in a public area. Our staff will be happy to assist with this process but it will not be suitable those who are unable to transfer from their wheelchair or those using a motorised wheelchair.

    There is a temporary ramp that can be erected at our private staff entrance at 12 Carlton House Terrace (there are otherwise 6 steps from street level to this entrance). Using this entrance provides step-free access to the Upper Gallery. Accessing this entrance can be achieved by exiting from the main entrance, travelling along The Mall to Trafalgar Square, Pall Mall, Waterloo Place and then Carlton House Terrace. Please ask on arrival if you would like to use this entrance and our staff will be happy to help you.

    Signage and vitrines which may be in use in the galleries are installed at an appropriate height for all visitors.

  • Nash and Brandon Rooms

    There is limited step-free access to the Nash and Brandon Rooms.

    There is a small passenger lift, but it is not large enough to accommodate a person using a wheelchair. The individual would be required to transfer from their wheelchair into a chair placed in the lift, and our staff would transport the wheelchair separately. The passenger lift is not in a public area. Our staff will be happy to assist with this process but it will not be suitable those who are unable to transfer from their wheelchair or those using a motorised wheelchair.

Access for visually impaired people

Assistance animals are welcome.

The ICA has two magnifying glasses available from the Box Office.

Access for people who are deaf or hard of hearing

The Box Office and Cinemas are equipped with an induction loop system for visitors using hearing aids.

Online Accessibility

This website has been developed to conform to the W3C accessibility guidelines for level AA compliance. We have endeavoured to conform to all the presented guidelines in Level AA wherever possible.

It's possible to increase (or even decrease) the size of all the text on the pages of most websites. You can do this by using the font size controls integrated in your web browser. Web browsers all do this differently, but in general you should look at the options in the browser's 'View' menu, failing which, consult your browser's Help documentation. Here are some specific instructions for some of the more popular browsers:

  • Chrome (Mac and PC)

    Go to the 'Preferences' menu and either click the 'Zoom In' or 'Zoom Out' menu items, or alternatively you can use the CTRL key with the plus or minus to increase or decrease the size.

  • Firefox (Mac and PC)

    Go to the 'View' menu and either click the 'Increase Text Size' or 'Decrease Text Size' menu items, or alternatively you can use the CTRL key with the plus or minus to increase or decrease the size.

  • Internet Explorer 8/9/10 (PC)

    Go to the 'View' menu, 'Text Size', and select your desired setting. The default is medium. Alternatively, if you have a mouse with a wheel you can hold the CTRL key on your keyboard whilst scrolling up or down with the wheel to alter the text size.

    Please note: We are no longer actively supporting Internet Explorer 6/7. To upgrade please download the latest version from Microsoft.

  • Opera (Mac and PC)

    Use the 'Zoom' function in the bottom right hand corner of the browser.

  • Safari (Mac and PC)

    Go the 'View' menu and use the 'Make Text Bigger' and 'Make Text Smaller' menu items. Alternatively you can use the option key with + or - to increase or decrease the text size.